I was looking forward to trying this restaurant after hearing such positive reviews. My wife made reservations during the week for today (Easter Sunday). After arriving at noon, the start of brunch, we were greeted at the entrance with the first words, "do you have a reservation". No hello, good afternoon, or Happy Easter. A five star hotel and this is the greeting we received. We responded with our reservation confirmation and they didn't even have the reservation list handy. After waiting for them to retrieve it, we were told that, yes you made a reservation, but when we called you during the week to re-confirm, we weren't able to reach you. We explained that we already confirmed when we made the reservation in the first place and were here as promised. After this went on for several more minutes with an empty restaurant mind you, they offered to seat us in another restaurant in Hilton and offer the buffet service at Vasco's. We did not reserve seats in Vasco to be seated in another restaurant. Part of the high price you pay to eat in a place like this is for the ambience and service. Very disappointed with the customer service and the way they handled everything for a five-star hotel, we decided to leave and take our business elsewhere. We won't be going back. Hopefully someone who has the authority do do something, reads this review and works on the customer service. Absolutely terrible.
Me and a buddy decided to check out Hiltons new resto Vascos An exquisite spread of cuisines brought under one roof, thats what Vascos has to offer. Starting from the hot and cold entrées to the huge spread of desserts, perfect for foodies with a HUGE appetite. (Smoked salmon and prawns top the list!) For mains, there was a pizza and pasta station, a buffet of south and north Indian dishes and oooh a Sushi corner! I couldnt get enough of the non-vegetarian starters that were cooked to perfection! The excitement was in the variety of options for both vegetarians and non-vegetarians.
I couldn't resist their spread of cheese options to go with my wine. The service was, but of course, fantastic! Everyone one their staff was extremely courteous or if I may, hospitable.
I could go back all the way to get another bite of their Crème brûlée which was especially delectable and isnt available anywhere in the city. After their dessert spread, ones not gonna worry about the bill which by the way, is complete value for money.