I have been to this place 3 times and had not so pleasant experiences each time.
The first time I went with college friends on a normal weekday. We sat in the inner room. The service was not great as they took very long to serve us.
The second time again I went with friends, this time on New Year's Eve 2012. After spending more than half an hour outside waiting (an obvious common scene everywhere for NYE), we finally got seats in the inner room again. However, this night it was jam packed. The tables had all been lined next to each other in order to accommodate as many as possible. So having once sat down, it would have been impossible to get up. Tables had to be shared with others and if one person wanted to get up, the others would have to as well to make space, including people from the next table. Anyway, we didn't mind all that as we had come to enjoy the New Year's Night and have a great time.
However, owing to the burgeoning crowds, the pressure seemed to take its toll on the waiters. They were not particularly friendly this night. Every time we finished a drink they assumed we were done and were ready to bring the bill. We noticed this happening to just us as we were two college kids. They seemed to want to drive us away in order to accommodate 'bigger' and 'better' (read bill payers). Initially they were only hinting, but eventually one particular waiter went to the extent of brazenly telling it to our face that "there are more people waiting outside". I thought that was outright rude and insulting. I resolved to stay definitely past beyond mid-night and ordered another Tower, to their very apparent dismay.
When it was minutes before midnight, the manager and the waiter came in with masks and party hats for everyone seated. And very coolly they looked at us and ignored us, and did not give us the masks and hats, while ensuring everybody else got them.
Even though we ignored the insult to avoid spoiling the festive spirit, we were surely offended. When the time came for the bill, we had only SBI Debit cards. The same waiter saw it, made a face and said oh it cannot be accepted, they don't use it. We were dumbfounded but obviously having no other option told him to try, which he did, giving a look of condescension. He returned after a while with my card, and the bill paid.
We left immediately, with no greetings from the waiter or the manager.
Clearly poor service to customers, in this case us..and I really don't have any idea for reason whatsoever! Was it just because we were college-going kids? It beats me till date. 'Coz next time I went with my brother-in-law, and faced no such issues at all!
Truly offended for the New Year night, and on my list of places I wouldn't go to again.