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Hangout Cakes & More

Andheri West
Shop No 7, Lokhandwala Market, Near HDFC Bank, Lokhandwala, Andheri West,Mumbai
10:00 am to 11:00 pm

Price: Rs.400 for two

Cuisine: Cakes, Confectionery

Known for: Chocolate Cakes

Home delivery
Air conditioned
Take Away


Nehabhatt84 - Burrp User


September 27,2014


Really disappointed at the highly unprofessional behavior of the staff! I had ordered the cake a day before as a gift to be delivered to a friend. I asked them to deliver first thing in the morning so they said we will deliver by 10.30 a.m. However it's 1.15 pm and my friend hasn't received the cake yet. The whole idea was to surprise him first thing in the morning. When I called hangout the staff tells me the person has just left. So I asked her why she didn't call me if they were going to be late. She tells me cake was damaged last night so we had to make another this morning and it comes from factory. My question remains the same... Why didn't you call me if that was the case. I would've decided at that point what I want to do. My friend works and there was a reason why I wanted it delivered at 10.30 and not 1.30 so that it reached him before he left for work and not after!!!! What's more appalling is that the lady had no sense of apology. I've been a hangout customer since the first outlet they opened in lokhandwala. I have just come back after 6-7 years from the US and am really disappointed that this is how the service has gone down. I used to love the fact that the lady who owns hangout and started it had a very personable personality and professional attitude which would even show in the service and quality of the products. Now I feel the cake comes with the frills but no real quality or service. Really disappointed!
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viren chandiramani - Burrp User

viren chandiramani

April 07,2014

Stale Cakes

If you're looking for a Embarrassing birthday celebration, where the cake may send the Birthday Person to the Doctor, this is the Place.

We Picked up a Black Forest cake from the Lokhandwala Outlet last week and sent it to a Family friend on their Kid's Bday (THE SAME DAY), they returned it cause it was bad, it apparently tasted like sour milk, the store reluctantly registered our complaint and assured we'll get a CB immediately, its been a few days...
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