I had the worst experience ever in your restaurant at colaba Mumbai
Reached at 8pm as per my reservation today - 27 Feb 2016.
Ordered by 8.10 or so.
No sign of the salad and pizza till 8.45 - 8.50pm
On asking we were told that they are Finding out what the reason is! Tables beside us (who came after us) were being served their food!
Not a single waiter apologised. Asked for the manager on duty at around 9pm who also comes to the table and tells us that he will find out why the pizza has not come.
Finally at 9.10 with no pizza in sight I went across the road for dinner at another restaurant.
What actually irked us was not that the food did not arrive but the fact that no one wanted to even apologise for a mistake that they had made.
They could have said sorry. Offered us a discount. Say the meal is on them. Or offer a free dessert maybe.
Even when they saw us leaving, they did not bother to tell us don't leave. Or do anything at all!
So maybe you are shutting shop?
Am sure sales have dropped as the restaurant was not even full on a Saturday night!
Pizza Express is history for me atleast!!
Dr Abha Shroff
Sent from my iPhone