31st March, 2014, Time 2-30 PM, Bill no. B 00015551 , Table # 43.
It is Monday afternoon, and I thought of going for lunch to Pop tate's which is closer to my home, this was just for a change. I have been patronizing this place for about 5 years or more, ever since it opened. There were times when you I have actually experienced good food and good service that goes with any above average restaurant. The food USED to be good and the managers were concerned about the customers and guests and would ensure that the people walking in had a good time, ensuring the food is served right, they are treated right and obviously the guests would go back satisfied.
This time I ordered the usual stuff that we usually eat. The sizzlers we wanted were selected and the orders placed. The new stewards, did not seem very enthusiastic or forthcoming in taking orders. I wonder if they are even briefed and told not to display any negative signs or have a body language which makes the customer feel that the guy is disinterested in his job. I wonder if they could ever improve now, because the new staff do not seem to give it a damn and it is obvious that the management does not care. When you look around, the staff seems fairly disinterested in the guests; people are calling them for orders, they do not listen, all of them tell tales of their dissatisfaction on the job. Hence they do a pathetic and a mediocre job which reflects on the overall customer experience and their obvious reactions.
The time was about 2-30 pm, VERY FEW TABLES WERE OCCUPIED. It is not that the place was busy or the staff was occupied.
I ordered the following :
1. Mexi Grilled Chicken Sizzler
The Sizzler came without the sizzle, the sauted Veggies were just about warm. The chicken breast placed on top of the Veggies were COLD. The meat was very soft & slushy and so was the spinach filling inside the chicken. The meat of the chicken was not stiff enough, hence was not appetizing to dig into. I ate the veggies and left the chicken half eaten. The Mexican sauce served with the sizzler was cold too.
2. Braised Lamb Sizzler
A very similar story with this dish as well. The braised lamb pieces were too soft, obviously the fat content on the Lamb pieces was much , and were tasteless. The veggies were devoid of any seasoning or spices. Very tasteless indeed.
3. BBQ chicken Pizza - Large size.
The pizza was average, the BBQ chicken meat should have been dry after coming our of the oven, this was wet too and very sloshy and very unappetizing. The Pizza was served cold too. Maybe they forgot to pick up the food after it was done. The food was picked up after about 40 minutes of the order being placed.
Despite several reminders to the staff, the Capsico, ( bottled chili sauce) was not placed on the tables neither was the Mustard sauce. wonder what they were busy with, One could see them standing at their stations considering the restaurant had just opened for the day.
Ultimately, the bill was tabled, and the manager forgot to give me the required discount (despite the Burrp card handed over), that I am entitled to as a BUrrp Card holder. He offered to give me a free Brownie instead as a compensation, which was declined. We were anyway fairly disgruntled with the quality of the food served and service wanted to just leave that place.
There were instances in past when I used to enjoy the food, the ambience and the total experience, but this time they disappointed me thoroughly.
I do not think I am going there again , this place has gone to the dogs. Not for me, not anymore.
Let the others enjoy this mediocrity and the sloshy meats which looks and tastes like dog food. This is not the first time I have come out dissatisfied.