Dear Subway Franchisee owner, if you are reading this you should be ashamed of the fact that you staff has just managed to put a food chain of Subway's repute to shame with you disgusting attitude, absolute lack of manners of your staff and the pathetic nature of your Subways.
So I decided to have a Subway for lunch and ordered a Chicken Teriyaki with cheese and mustard, southwest and mayo. The order was placed at 12.45 pm today, June 15, 2012 at the Waterfield subway outlet.
times ticking away.. tick tock tick tock... its 1.30 pm .. no Subway... its 2 pm and VOILA! the Subway arrives like a refugee from a war torn nation.
The bread is soaked to the core, clearly indicating the order was made and kept aside for a long time. The sauces were streaming all over the polythene bag and the teriyaki chicken was scattered all over like a victim of a grenade assault.
If this wasnt bad enough, the delivery person by the name of Saeed has the audacity to tell me (translated into English), "IF YOU WANT TO ORDER FROM SUBWAY YOU BETTER WAIT FOR AN HOUR OR DON'T BOTHER ORDERING AGAIN" I mean, is this the level of customer service Subway offers to their customers? I have been insulted today by Saeed infront of my entire office staff and when I inquired his name, he decides to beat a hasty retreat into the elevator. When I do manage to halt the same, he refuses and then says "My name is Saeed, do what the **** you want to do". Really? This is the customer service meted out to customers of Subway.
The Waterfield outlet is the worst managed Subway franchisee in India, probably in the world. Besides being perpetually "short staffed" (this was the reason for the 1 hour 30 minutes delay in delivery.. and I am less than 2 km's away from the store", their Subways would put Fred DeLuca and Peter Buck, the founders of Subway to shame.
I really do not know which moron gave the franchisee license to this store to run their operations. Don Fertman, the Chief Development Officer for Subway should really read this review to understand what a pathetic store is run under the name of Subway.
ill only sign off this review with a simple fact of the customer service industry, Treat you customer with respect and you will be respected. Treat the customer as a retard with 0 brains, well then God help you when a customer decides to take you to task, because it will usually usually turn out to be a very bad experience.